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FAQ

Frequently Asked Questions

How do I place an order? +

You can place your order directly through our website, WhatsApp, or email. Once we receive your details, we’ll confirm your order.

How much notice do you need for a cake order? +

We recommend placing your order at least 24 hours in advance for standard cakes. Custom designs or tiered cakes may require 1-2 days notice.

Do you offer custom cake designs? +

Yes! We can create cakes to match your theme, event, or special request. Please provide clear instructions, reference images, and any text you’d like on the cake.

What sizes and flavors do you offer? +

We offer a range of sizes from 6-inch to 10-inch cakes, including flavors like vanilla, chocolate, red velvet, cookies & cream, and banana loaf. You can also mix flavors in tiered cakes.

Can I provide my own cake decorations? +

Absolutely! If you have specific toppers, flowers, or decorations, just let us know in advance so we can incorporate them safely into your design.

Do you deliver cakes? +

Yes, we offer delivery within our local service area. Contact us to confirm availability.

How should I store my cake? +

We recommend keeping your cake in a cool, dry place. For layered cakes with perishable frosting, refrigeration is advised, but allow the cake to come to room temperature before serving for the best flavor.

Can I request a dietary-specific cake (egg-free, gluten-free)? +

Yes! Please inform us when placing your order so we can prepare a cake that meets your dietary needs. Some custom cakes may require extra notice.

How long will my cake stay fresh? +

Our cakes are best enjoyed within 2–3 days of delivery. Cakes with fresh cream or perishable fillings should be consumed sooner.

What if I need to change or cancel my order? +

Please contact us as soon as possible. Changes can be accommodated if we have enough notice, and cancellations may be subject to a fee depending on timing.

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Disclaimer

All content on this website is provided for general information purposes only. Cake designs and decorations may vary slightly from images shown, as each cake is handmade. Eunnys Cakes cannot be held responsible for any loss or damage resulting from the use of this website or our products.

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